Cx now

Episodes tagged “CX Now”A common business adage states: “fast, cheap, or good – pick any two.” But in today’s world of same-day shipping and self-service technologies, customers are demanding speedy experiences and will not accept excuses for sacrificing quality or price. On the eighth and final episode of our series, “CX Now: Eight Essential Themes Driving CX Evolution,” host Steve Walker welcomes Sean Clayton for a discussion on why customer experience professionals should keep speed at the top of their list when optimizing their CX programs.Listen to this episode In the 250th episode of The CX Leader Podcast, we'll continue the series “CX Now - Eight Essential Themes Driving CX Evolution” by discussing adaptability: how companies should maintain an agile mindset in order to provide the best possible experience for customers. Host Steve Walker welcomes Drew Hall, a vice president and team lead from Walker, to discuss why companies need to move away from the old-world model of "make and sell" model and adopt a more "sense and respond" mentality.Listen to this episode Some organizations collect very little data and some collect a ton of data. But like many other aspects of customer experience, CX pros should be thinking of the end goal when designing programs and integrating their data. A "data diet:" everything in moderation. As part of our continuing series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Ashley Hicks for a discussion on how CX pros can organize, integrate, and constructively access their data to make better business decisions.Listen to this episode Many have experienced the dreaded "handoff" - that experience where someone calls into support and get transferred multiple times, to the point where frustration compels them to simply hang up. Continuing the series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Diane Skirvin, vice president and team lead at Walker, to discuss the importance of making customer experiences seamless.Listen to this episode The data companies collect can be valuable in providing insights into the past and current behaviors of customers. But that data can also be useful in predicting trends and behaviors in the future. Continuing the series "CX Now: Eight Essential Themes Driving CX Evolution," host Steve Walker welcomes Dr. Troy Powell for a discussion on how companies can use their customer data to perform predictive analysis using A.I., natural language processing, and other tools to anticipate customer needs and actions.Listen to this episode Designing ways to personalize the customer experience is essential. But there are different levels in which personalization can be executed: reactive, selected customer, and proactive. And customer experience programs that are not fully executing on personalized experience could be dropping the ball.

Recommended Posts Report Posted February 23, 2010 (edited) I currently have CX-One Ver 1.1 and have just paid for the upgrade to version 4. My distributor says with it being a 3 user license I will have to wait until the end of April to get the discs. Is it possible to download it off of the internet somewhere and just get the license information needed from the distributor? If so where would I be able to download the software? Edited February 23, 2010 by Jetboy47 Quote Report Posted February 23, 2010 CX-One is not available for download. Quote Author Report Posted February 23, 2010 (edited) I was afraid of that. So is there anyway for me to add a CPS_CJ1W-NC271_ver2_1.xml file where it will work with the version I have now until I get the upgrade discs? Please see the attached notice I get. Edited February 23, 2010 by Jetboy47 Quote Report Posted February 23, 2010 Adding CPS files manually is possible but as your CX-One version is quite old there is a big chance your outdated CX-Server installation will cause problems anyhow. I would push your distributor to get you a temporary fix. Quote Report Posted February 23, 2010 What version of CXP are you using? I have used CXP V8.2 to configure a CJ1W-NC271 in the IO Table and works fine... You may need to upgrade CXP using CX One upgrade utility Quote Report Posted February 23, 2010 He's using CX-One V1.1... that means CXP V6.11. Check this article for online update instructions from CX-One V1.1 Quote Report Posted February 23, 2010 Ahh... read the post to quickly Quote Join the conversation You can post now and register later. If you have an account, sign in now to post with your account. Note: Your post will require moderator approval before it will be visible.

As of this writing, there is no simple way to see the conversation history of your Dialogflow CX bot. Unfortunately this means you don’t have a good idea of how people are interacting with your bot. Oct 2022 UpdateDialogflow CX now has the conversation history feature, but you can use the tool I have built to calculate the accuracy of your CX bot. In this tutorial, I explain how you can use existing Google software to download the history of your Dialogflow CX bot. Enable StackDriver loggingFirst, in the settings of your bot, click on the “Enable StackDriver Logging” in your Dialogflow CX bot’s agent settings. Note: the logs are only collected AFTER you check this box. That is why, in my Dialogflow Tips, I tell people that this is the first thing they should do. Filter for Dialogflow logsOnce the user has interacted with your CX bot, click on the link next to the “Enable StackDriver logging” checkbox. This will take you to StackDriver logs explorer.Note: You can also export StackDriver logs to BigQuery, but it is not very friendly for technical non-programmers when compared to the approach I am describing here. In the Logs Explorer, use the Log name Filter button on the top. You see that Dialogflow is one of the filter options. Check the Dialogflow option (which will automatically check the “requests” checkbox).Choose a time rangeWhen you first choose the filter and click on the Add button, you will probably see that the logs are empty unless your bot already has a lot of user interaction. Now choose an appropriate time range (the link is on the top right of the page, below the search bar) such as 7 days and click on Apply button. Now you will see more logs appear below. Download the logsClick on Actions button above the logs and choose “Download logs”Now choose the maximum number of log entries to download. And then choose either CSV or JSON as the download format. Then click the Download button.CSV formatThe CSV format has a lot of columns, and looks like below. A few things

Functionality enables drivers to capture, crop and convert electronic documentation to accelerate the invoice process and improve billing efficiency.TECUMSEH, Ontario – Feb. 7, 2018 – CX North America Information Services Inc. (CX North America), a leader in freight collaboration and communication solutions for the transportation industry, announces new digital document creation functionality is now available in its CX North America Driver Mobile App. The next-generation mobile app, designed to enhance visibility and enable communication from booking to Proof of Delivery, now allows drivers to create and electronically send instant, high-quality bill of lading documents in PDF format for immediate invoicing.After a delivery is made and bill of lading signed, drivers are able to take a photo of the document with their smartphone camera to begin the PDF creation process. Designed to optimize photos taken even in unideal, low-light conditions, the mobile app will process the image and adjust for contrast, clarity and orientation. The driver is able to crop the photo as necessary, removing unwanted background and focusing on the document itself. The app then automatically converts the file to a formally acceptable electronic format, transforming the image from simply a photo of a document to a viable Proof of Delivery. The PDF can then be sent instantaneously to the dispatcher, saving both drivers and carriers time and money by allowing the billing process to begin more quickly.Simon Bunegar, senior vice president of marketing, CX North America, says, “Our mobile app is designed by transport professionals for transport professionals as a solution to address operational inefficiencies with real-time visibility and instant communication. In the past, drivers have always relied on traditional methods to submit signed PODs, such as faxing or mailing. These processes take hours at minimum, most often days. Our new functionality puts all the necessary documentation in the right hands instantly, resulting in faster payment times for carriers and drivers. What was once a time consuming, paper-based practice is now accelerated, streamlined system that improves the overall efficiency of the delivery process.”Intended for collaboration between carriers, drivers, brokers and 3PLs, the mobile app offers a range of information exchange and tracking capabilities for real-time freight management, including up-to-the-minute status updates, automated alerts and two-way messaging for vital job orders. The app’s easy-to-use functionality allows firms to operate more efficiently by maximizing vehicle utilization, load management and capacity.Designed by transport professionals for transport professionals, the CX North America Driver Mobile App is available for download on the Google Play Store and Apple App Store. It is free of charge for CX North America subscribers and firms doing business with subscribers. The app is optimized for display on a full range of screens.About CX North AmericaCX North America Information Services Inc. (CX North America), with offices in Tecumseh, Ontario, Canada, and Chicago, Illinois, United States, is a wholly-owned subsidiary of Transport Exchange Group, a leading provider of freight management technology for the transportation industry and operator of two of the United Kingdom’s largest and fastest-growing independent freight exchanges. CX North